Eligible Medicare patients pay from $52.90 out-of-pocket. START CONSULTATION NOW →

vemsa Virtual Emergency Medicine Services Australia

Midnight Bulk Billing Hour – Bulk billed urgent consultations every night from 11:30pm–12:30am

When to contact VEMSA

Non-life threatening illnesses and accidents.

When to call 000

If your situation is life-threatening, please call Triple Zero (000)

VEMSA is an Australia-wide virtual emergency department operating 24 hours, seven days a week, providing specialist-led emergency care for non-life threatening conditions including urgent, chronic, and minor health concerns, as well as general medical advice. All our clinicians are highly trained in telehealth, and emergency medicine specialist input is immediately available as required.

We go beyond initial management, offering specialist referral, ongoing follow-up, facilitate hospital admission, and provide post-discharge care where needed.

Accessible online, any time, without referral

Our emergency-trained clinicians are available via video telehealth at any time of day or night, seven days a week without a referral, so that you can get the care you need when you need it.

Expert, Australia-based emergency care

All VEMSA clinicians are located within Australia, AHPRA-registered, highly experienced within their respective fields, and familiar with Australian healthcare regulations and standards.

Appropriate and timely escalation

Get prompt treatment with direct escalation through Australia’s healthcare system, whether to a VEMSA specialists network or physical hospital.

Follow-up and continuity of care

VEMSA emergency doctors review blood tests and radiology results requested during the consultation and follow up patients during the day to ensure results are acted on and appropriate care is arranged.

CHOOSE YOUR PATHWAYHow can VEMSA help today? VEMSA supports individuals who need urgent medical advice and healthcare organisations
looking for reliable emergency medicine input without unnecessary delays or avoidable hospital escalation.

I’m a patient

Speak with an emergency-trained clinician by secure video for urgent, non-life- threatening medical concerns, acute illness, minor injuries, paediatric care and follow-up.

I’m a healthcare provider

Partner with VEMSA for 24/7 emergency physician support, ED avoidance pathways, priority access and specialist advice for patients in your care.

PROOF & OUTCOMESMeasurable emergency care VEMSA is building transparent reporting around patient access, service performance and healthcare system impact.

1,551+

Appointments delivered

Specialist-led urgent care consultations delivered across Australia.

1,071

Patients supported

Providing timely specialist advice to patients nationwide.

27%

Rebooking rate

Patients returning for ongoing specialist-led care and follow-up.

98.5%

ED avoidance pathway

Appropriate cases managed without unnecessary emergency department presentation.

2.2 min

Average response time

Rapid access to emergency-trained clinicians when every minute matters.

20+

Healthcare services supported

Supporting hospitals, specialist clinics, GP clinics, RACFs, urgent care centres and regional health services.

Our Services VEMSA provides emergency-adjacent virtual care designed to reduce unnecessary emergency department presentations while ensuring patient safety.

Urgent Care Consultations

Virtual consultations with emergency-trained clinicians for urgent, non-life threatening conditions.

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Minor Injuries and Acute Illnesses

Diagnosis and management of asthma attacks, skin infections, lower back pain, suspected deep vein thrombosis, sprains and strains, headaches, and more.

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Paediatric Care

Expert care and reassurance for your little ones, including for conditions such as croup, minor fractures, vomiting, mild allergies, and fever.

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Mental Health Support

Compassionate medical support for anxiety, depression, and other acute mental health conditions.

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Online Prescriptions

Pharmaceutical prescriptions provided by AHPRA-registered, Australian-based doctors where appropriate and clinically indicated.

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Online Medical Certificates

Official medical certificates provided by AHPRA-registered, Australian-based doctors where appropriate and clinically indicated.

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Post-Acute and Ongoing Care

Ongoing virtual review and follow-up with your emergency doctor after the initial acute problem has been managed.

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Specialist Consultations and Referrals

Timely escalation through the healthcare system where required, including specialist referral or coordination of hospital admission.

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How It Works

1

Start consultation

Begin securely via the VEMSA website.

2

Clinical assessment

Consult with an emergency-trained nurse practitioner or physician.

3

Care & escalation

Receive a management plan, prescriptions, referrals, or hospital escalation if needed.

4

Follow-up & coordination

Ongoing review, results interpretation, and continuity of care.

Need urgent medical advice?

Click the button below to start your secure video telehealth consultation with an emergency-trained clinician.

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